A call that was answered a few minutes ago…
Me: “Thank you for calling….” (abruptly cut by user)
User: “Hello!! Pls get your man to come to A clinic Room 6. The keyboard is not plug in to the PC and we need to use the machine”
Me: “Hi Ms XXX, you just need to locate the purple hole at the back of the CPU and plug the end of the keyboard cable to the port-hole.”
User: “But we have no idea how to fix the keyboard and the Doctor is already at the location.”
Me: “Then can you get the Doctor to try and fix the keyboard cable to the back of the CPU?”
User: “You don’t ask so many questions ok. Just get your onsite to come here and help to fix the keyboard!!”
She _politely_ slam down the phone on me. So if I’m at the technical support line, shouldn’t I be asking questions to troubleshoot your problem? Am I an operator then?
