After a few minutes of troubleshooting…
Me: “Ok if that is the case, please take down the reference number. We will get the onsite to come down and assist you further.”
User: (speaking to colleague) “Oii give me pen to write down! They sending down their architect to check the printer.”
Me: “No Miss. Its the technician that we’re sending down, not an architect.”
User: “Aiyah, technician lah, architect lah, they’re all the same.”